ISO/IEC 20000-1:2011

(ISO 20000-1:2011 starts from 6000/-.)

The service quality provided to the clients by a company in IT sector is one of the most primary things that can affect the success of the company. It is essential for the company to ensure that the services they provide to the clients are of best level so that the best level of client satisfaction could be achieved. This helps them in retaining the present clients as well as attracts more new customers.  To achieve this, the companies involved in the IT sector need to implement an effective service quality management system that is helpful for them to ensure the best quality of the services provided to the clients. The companies can easily ensure with the help of such a system that they are providing satisfactory quality of services to the clients. The ISO/IEC 20000-1:2018 certification is one such standard certification that helps in implementation of an efficient SQMS in the IT companies. The standard is internationally acclaimed and most of the IT companies used this to enhance the quality of services that they deliver to the clients. The ISO/IEC 20000-1:2018 certificate is mandatory for the companies that are involved in the IT sector and provide different services to the clients. The certification helps them in easy monitoring and improvement of service quality.

Benefits of ISO 20000:2018 Certification for Organizations

1. Gain Competitiveness in the Market

  • ISO 20000:2018 improves the company’s reputation and credibility. The internationally recognized standard for IT Services Management will transform the organization by complying with the ISO guidelines.
  • It improves the processes and creates a competitive advantage. Also, the partners/suppliers and customers will have an enhanced trust in the organizational internal processes and business operations.

2. Compliance with International Standard

  • The ISO Standard provides a framework for clear evaluation criteria for the IT System. It also aims to deliver the exact business requirement of the customer.
  • The ISO 20000:2018 comply with all IT Laws and ensures the IT system is free from any security hacks or vulnerabilities.
  • The ISO 20000:2018 Certification enables the organization to implement a robust IT management system.
  • It will benefit the organizations by complying with the Government rules and other globally recognized IT governance such as the GDPR and IT regulations. 

3. Enhance Customer Satisfaction

  • Implementing ISO 20000:2018 makes it easier to control the IT service delivery process. All the control points are tested and a problem management process is in place.
  • It provides a well-documented system ensuring enhanced customer satisfaction.
  • IT Service Management helps the system to organize the IT operations by following a standard guideline.
  • The well-documented operations procedure makes it easy for the employees to work and attend to the customer requirements in a more engaging way.

4. Achieve Improved Business Productivity

  • ISO 20000:2018 ensures the IT Service team is well equipped with process controls, standard operating procedures, troubleshooting, accountability, and transparency in the IT work environment.
  • For small and medium companies especially this agility will help in easily achieving business results.
  • Implementing ISO 20000:2018 best practices organizations enhance employee productivity.
  • Large companies would be already having robust systems in place and IT Management System will add value in streamlining the existing IT systems to enhance their efficiency.

5. Benchmark and Improvement

  • ISO 20000:2018 is a recognized standard for IT services management. It helps in restructuring the organizational setup and complies with ISO Standards.
  • It also helps top management get a clear picture of performance and efficiency.
  • Companies rely on effective IT Service Management because to stay ahead of the competition. IT support and Process enhancement are must-have for organizations to keep up with the fast-paced digital world.

Documents required for ISO 20000-1

  • Incorporation Certificate of Organisation or GST Registration certificate
  • Scope of working
  • Copy of Invoices for any purchase or sale
  • Contact Details of owner 
  • Any other document as required time to time.

Steps for ISO 20000-1 Registrations

  • Making an application to an accredited ISO certification body
  • Providing the required documents
  • Defining the certification scope
  • Initial assessment to verify that the basic structure of the management system is implemented.
  • Certification audit
  • Surveillance audits-it includes the verification of continuous improvement, closure of nonconformities from previous audits, conformance to the standards etc.
  • Re-certification after three years

Frequently Asked Questions

What is ISO certification?

ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognised ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises.
The International standard supports its own benefits within every industry, however, the common benefits across the certifications include widened market potential, compliance to procurement tenders, improved efficiency and cost savings, a higher level of customer service, and therefore satisfaction, and heightened staff morale and motivation. By having a recognized management standard it tells your customers that you are serious about their needs.
On providing the correct documents and information of business you can obtain the final certificate within 2-3 working Days.
When you get ISO certified you will receive a certificate bearing a unique certificate number. Using such unique number over accreditation’s body website you can verify that your business is an ISO certified entity.
For customers, the worldwide compatibility of technology which is achieved when products and services are based on International Standards brings them an increasingly wide choice of offers, and they also benefit from the effects of competition among suppliers.
ISO 9001 is a quality management system that can be integrated into any business. It is focused on ensuring the business delivers a consistent level of quality to its customers by having well defined and regularly reviewed processes and procedures. The system fully integrates within the existing business procedures and becomes part of the culture within the organisation. Eventually a business will not perform a task to conform to the ISO 9001, it will perform the task for the good of the business. The system covers eight main business principles which are: Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships.
The system promotes efficient management of sensitive corporate information, highlighting vulnerabilities to ensure it is adequately protected against potential threats. It encompasses people, process and IT systems. An ISO 27001 certification can be achieved by any business of any size, in any given sector, which is looking to increase and enhance the company’s security of its data.
IAF stands for International accreditation forum which continuously monitors and improvises the international standards and it also educates accredited bodies about Standards. IAF ISO certifications are accepted worldwide.
ISO audit is the basic tool to check the quality process system to ensure that organisation is following the requirements as prescribed. Once you take an ISO certification, ISO audit needs to be done on an annual basis.
Definitely. The revised version of the standard is as relevant to small as well as large organisations. Irrespective of your size, it will enable you to drive improvement in your business and increase customer satisfaction.
ISO itself, does not issue any certificates. This task is performed by external certification bodies. Thus, start out by searching for certification bodies or you can contact us.
ISO certification costs differ based on the certification body, the size of the company and the level of its operations and proceedings. There are also audit costs in some cases. At Alonika.in ISO starts from Rs 2000/- only.
As business becomes ever more competitive, ISO Certification can be a cost-effective means to demonstrate to customers that quality assurance is of paramount importance to your organization. A recent study of various organizations’ with ISO Certification revealed an increase in turnover, sales, customer satisfaction and savings.
There are so many management standards, therefore finding the ones that are right for your business can sometimes be confusing. The best place to start is ISO 9001 quality management, as this is the core standard that most of the other well-known standards are based on. It’s focused on customer service and ensuring your customer receives the service they want, at a time that’s relevant for a cost that’s fair. Based on your company’s activities there may be additional ‘bolt on’ standards that might complement the business i.e. as waste and recycling company may benefit from the ISO 14001 environmental management as this is a fundamental element for their industry, or a manufacturing business might benefit from the ISO 45001 health and safety as they use lots of heavy machinery which could have risks associated. The best way to find out which standards are most relevant is to contact us today and let us know about your business. We can then send you the details of the standard/s most relevant to your company. We are here to solve it for you, contact us and we will let you know the appropriate ISO standard for you.